Home AIValsoft’s Manos Software Group expands its field service software portfolio with the acquisition of Dispatch

Valsoft’s Manos Software Group expands its field service software portfolio with the acquisition of Dispatch

by OmarAli
Valsoft's Manos Software Group expands its field service software portfolio with the acquisition of Dispatch

Valsoft Corporation Inc. (“Valsoft”), a Canadian company specializing in the acquisition and long-term development of vertical market software companies, today announced the acquisition of Dispatch, a Boston-based field service software platform that helps enterprise brands manage and improve services delivered through their third-party networks. The acquisition was completed by Manos Software Group, a wholly owned subsidiary of Valsoft.

Dispatch was founded in 2013 and is headquartered in Boston, Massachusetts. The company connects business services brands, their third-party providers and their customers on a single platform. It centralizes planning, real-time customer communications and order data across the service network and synchronizes this data back into a brand’s existing CRM or field service management system, allowing brands to maintain visibility and control from the moment an order is accepted to completion. Leading companies in manufacturing, warranty, home services, retail and franchise networks rely on the platform.

As of 2022, Dispatch also owns and operates Youreka, a Salesforce-native mobile forms platform that guides field workers through inspections, assessments, and guided procedures, captures structured data online or offline, and syncs directly to Salesforce. Youreka serves companies in manufacturing, energy and utilities, healthcare and the public sector.

“We’re excited about Dispatch because it’s exactly the type of business Manos is built on: mission-critical software, a strong base of enterprise customers, and a team that has earned a position in field service over more than a decade. It gives national services brands the visibility and control they need over the third-party vendors they represent to customers, which is difficult to build and sustained once established. Field service is a market we know well and continue to invest in, and Dispatch is building directly Manos’ expertise.” “Our focus now is on advancing the product, investing in AI to strengthen the platform, deepen it where customers need it most, and support further organic growth,” said Joe Farruggia, managing partner of Manos Software Group.

“Joining Valsoft and Manos Software Group marks an exciting next chapter for Dispatch. From the beginning, our mission has been to help business services brands own every service experience, even when independent contractors do the work, and brands around the world rely on us to deliver that every day. What makes this the right home is that Manos already knows the field service intimately, so they understand what our customers need and where the product can go. Valsoft and Manos share our commitment to Product investment, customer focus and the long-term perspective, I am confident is the right home for Dispatch, our team and the customers we serve,” said David Morland, CEO of Dispatch.

Dispatch will continue to operate autonomously, the management team and employees will remain in place. As part of the Valsoft ecosystem, the company will join Manos Software Group, one of Valsoft’s decentralized operating units, and benefit from shared expertise, operational support and long-term investments, while maintaining its entrepreneurial culture and strong customer focus.

Valsoft was represented internally by LP Lacasse (Senior Legal Counsel), David Felicissimo (General Counsel) and Elisa Marcon (Senior Corporate Paralegal) and externally by Proskauer Rose. PwC acted as tax and financial advisor to Valsoft. Dispatch was represented by Kirkland & Ellis and Canaccord Genuity served as exclusive financial advisor.

About shipping

Dispatch is a field service software platform that helps business services brands control the customer experience even when independent contractors do the work. Dispatch was founded in 2013 and is headquartered in Boston, Massachusetts. The company connects brands, their third-party providers and their customers on a single platform, providing brands with real-time visibility and control from the moment of order acceptance to completion. Leading companies in manufacturing, warranty, home services, retail and franchise networks rely on the platform.

For more information, visit: https://dispatch.me/

About Youreka

Youreka is a Salesforce-native mobile forms platform that guides field workers through inspections, assessments, and guided procedures, capturing structured data online or offline and syncing directly to Salesforce. Youreka joined the Dispatch family in 2022 and serves companies across all industries, including manufacturing, energy and utilities, healthcare and the public sector.

For more information, visit: https://youreka.io/

About Manos Software Group

Manos Software Group acquires and develops vertical software companies that provide business-critical solutions in their respective niches. As one of Valsoft’s decentralized operating units, Manos invests in established companies and fosters an entrepreneurial environment that positions each company as a leader in its industry while providing the long-term support and operational expertise to sustain that growth.

Further information can be found at: www.manossoftware.com

About Valsoft

Valsoft acquires and develops vertical software companies that provide business-critical solutions in their respective niches. Valsoft’s strategy is to invest for the long term, enabling companies to benefit from global expertise, shared best practices and a decentralized structure that allows them to maintain their entrepreneurial spirit while achieving sustainable growth.

For more information, visit: www.valsoftcorp.com

Media contact
Communication and public relations
Valsoft Corporation
communications@valsoftcorp.com

SOURCE: Valsoft Corp.

Source: Valsoft Corp.

https://www.newswire.com/news/valsofts-manos-software-group-expands-its-field-service-software-portfolio-with

Viral Trends

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Accept Read More